Refunds
Last updated: [OWNER: date on publication]
[COUNSEL REVIEW] Counsel reviews this text before it is published as final.
Usage is not refundable
Every screening, watchlist re-screen and adverse media check queries the screening service when it runs, and that cost is incurred at once. Usage already made is not refunded, in whole or in part, whenever you ask.
Within 14 days of a purchase or renewal
Refunds are not automatic. You may ask for a refund within 14 days of a purchase or renewal, and each request is considered case by case. A refund, if granted, covers only the unused part of what was bought, after deducting the usage made in that period. The seller of record for purchases may also refund within that window at its discretion; the clause below will name it.
[OWNER DECISION: Paddle MoR clause]
[COUNSEL REVIEW: confirm the seller of record honours the usage deduction above]
After 14 days
After 14 days, refunds are handled as your contract provides.
Before you buy
If you would like to see Meridian before you buy, talk to us about a demonstration.
How to request a refund
Email hello@meridianscreening.com with your organization name and the purchase or renewal you are asking about. We will reply by email.
Currency
Any refund is made in US dollars (USD), to the original payment method.